Refund Policy

At VelexM, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a refund subject to our refund eligibility criteria.

Once the refund request is reviewed and approved, the refunded amount will be credited to the original payment method within 7–10 business days. The actual credit timeline may vary depending on your bank or payment service provider.

Refunds will not be processed for products that have been damaged due to misuse, unauthorized modifications, or improper handling by the customer.

For refund-related queries, please contact our support team.