VEL EXM

Return & Exchange Policy

Return & Replacement Policy

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

  • The product must be unused and in its original packaging.
  • All accessories, manuals, and invoices must be included.
  • The product must not show signs of damage caused by the customer.

After the returned product is received and inspected, a replacement product will be delivered within 7–10 working days.

If a replacement is unavailable, a refund may be issued as per the Refund Policy.

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